Comprehensive Services
- Inter-Hospital Transfers: Safe and seamless transport between healthcare facilities.
- Secure Transfers: Specialised transport between mental health facilities, acute hospital settings and places of safety.
Crews That Care
- Our compassionate and highly trained crews are experts in handling sensitive situations with professionalism.
- Skilled in de-escalation techniques and the safe use of restraint, ensuring safety for all.
Robust Risk Management
Every journey is underpinned by a comprehensive risk assessment, ensuring safe and secure transit for patients and peace of mind for families and care providers.
- Secure Mental Health Transport Services
Specialised transport for individuals detained under the Mental Health Act (MHA) or those requiring additional support during their journey.
- Who We Serve: Patients transferring between mental health facilities, from courts or prisons to healthcare settings or to designated places of safety.
Specialised Team: Trained crew staff, including Registered Mental Health Nurses (RMNs) and Mental Health Support Workers, proficient in de-escalation techniques and crisis management.
Safe, professional transport for patients attending medical appointments, therapy sessions or transitioning between care settings.
- Wheelchair Accessible Vehicles (WAVs): Providing comfortable and accessible transport for individuals with mobility challenges.
- Compassionate Care: Our team is trained to ensure patients feel supported and reassured throughout their journey.
Flexible Scheduling: We cater to routine healthcare needs, including follow-up visits, clinical assessments and consultations.
We provide tailored transport solutions for patients with significant mobility challenges or complex requirements, ensuring comfort and safety without providing emergency interventions.
- Who We Support:
- Patients with learning disabilities or mental health conditions.
- Individuals requiring wheelchair-accessible transport.
- Elderly patients with mobility restrictions.
Safety and Comfort
- Every journey is meticulously planned with patient safety and well-being as our top priority.
- Our fleet includes modern, secure ambulances and WAVs, designed for privacy, safety and comfort.
- Trained staff provide professional, empathetic care for patients with diverse needs.
Specialised Support
- Tailored Services: We understand that each patient’s needs are unique. Our team collaborates with healthcare providers, families and local authorities to create individualised transport plans.
- Gender-Specific Teams: Male and female staff teams are available to meet individual preferences, ensuring comfort and respect.
Efficient Coordination
- Tailored Services: We understand that each patient’s needs are unique. Our team collaborates with healthcare providers, families and local authorities to create individualised transport plans.
- Gender-Specific Teams: Male and female staff teams are available to meet individual preferences, ensuring comfort and respect.
- Our team undergoes rigorous training in areas such as:
- Prevention and Management of Violence and Aggression (PMVA).
- Mental health awareness and crisis intervention.
- Least Restrictive Principles
- Infection control and safeguarding protocols.
- Section 135/136 procedures for secure patient transport.
We offer transportation for:
- Routine Medical Appointments: Specialist consultations, follow-ups and therapy sessions.
- Hospital Discharges: Ensuring smooth transitions for patients returning home or to care settings.
- Facility Transfers: Moving patients between healthcare facilities or care homes.
- Places of Safety: Providing secure transport for individuals in mental health crises.
Our non-emergency patient transport services are ideal for individuals whose mobility constraints or care needs make regular transport unsuitable. While not an emergency service, we provide a critical link in the healthcare system, ensuring patients receive timely, professional and respectful care during their journeys.
