Ultimate Complex Care LTD - Privacy Policy

Data Protection

This privacy policy explains how we use any personal information we collect about you when you use this website.

What information do we collect about you?
How will we use the information about you?
How is your information stored?
How can you access, update or remove your information?
Other websites
Changes to our Privacy Policy
How to contact us

What information do we collect about you?

We collect, store and use identifiable information about you in order to deliver our services to you. We collect this information when you:

  • register with us for a MyUltimate account
  • submit an enquiry or feedback
  • and/or study an e-learning course
  • book, register, and/or attend a training course or event
  • open or read emails from Ultimate Complex Care view resources on our website(s).
The information is likely to include your name, job title, organisation, email address and topics of interest to you, as well as your mailing preferences.

How will we use the information about you?

We collect information about you to process your request such as: sending you our ebulletin; enabling you to download materials; managing your enquiry; or if you agree, emailing you about other projects, products and services we think may be of legitimate interest to you.
You can update your mailing preferences or delete your account anytime by emailing us at dpo@ultimate-complex-care.co.uk
We also use information about the topics you have said you are interested in to personalise your experience on our websites. For example, if you are logged into our website, you will find a Quick Link to resources relating to the topics you have said you are interested in.
We may also process personal information for certain legitimate business purposes, which include some or all of the following:

  • where the processing enables us to enhance, modify, personalise or other improve our services or communications with you, for your benefit
  • to identify and prevent fraud
  • to enhance the security of our network and information systems
  • to better understand how people interact with our websites
  • to provide email communications which we think will be of interest to you
  • to determine the effectiveness of promotional campaigns.
Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights. You have the right object to this processing and be removed from our system. Please bear in mind that if you do so, this may affect our ability to carry out tasks above for your benefit.
Ultimate Complex Care will not share your information for marketing purposes with other companies. We may share your information with partners in order to fulfil your request. For example, we may need to share some of your details with an events company if you are due to attend a Ultimate Complex Care event at an external venue, or if the event is being held in partnership with another organisation. They will not have the right to hold your details or use them for any other purpose.

How is your information stored?

We store and process personal data and information on our secure servers. Data is stored and processed on Ultimate Complex Care’s behalf by a range of software packages, data stores and organisations, in accordance with this privacy policy and under contract from Ultimate Complex Care.
These providers cannot use your data for any other purpose, other than that set out in their contract with Ultimate Care Complex. So they cannot contact you or sell your data to others. Data you provide to Ultimate Complex Care is encrypted during its transmission from your device to our servers.
We take reasonable steps to protect the personal data collected against loss, misuse, unauthorized use, access, inadvertent disclosure, alteration and destruction.
However, no network, server, database, Internet or e-mail transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically and when disclosing personal information.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Email: dpo@ultimate-complex-care.co.uk
Post: Data Protection Officer, Ultimate Complex Care Ltd, 31 Baker St, Weston-Super-Mare, BS23 3AD


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit SCIE website help: Cookies.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Other Websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 01July 2020

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:
Email: dpo@ultimate-complex-care.co.uk
Post: Data Protection Officer, Ultimate Complex Care Ltd, 31 Baker St, Weston-Super-Mare, BS23 3AD Telephone: 01934 416585